A role account (role-based address) is an email address for a job or team rather than a person: info@, sales@, support@, admin@, billing@, noreply@.
Why it matters
- Signups: a personal account registered to
info@acme.commay be shared by several people, and nobody owns it. - Marketing: role addresses complain more and engage less with marketing email, and some lists forbid them.
- B2B contact forms: they're perfectly normal there.
Veqen flags them with the role_account reason (impact 15), a light signal rather than a block.